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Fairmont Le Chateau Frontenac’s general manager Robert Mercure is proud to announce that the hotel has won yesterday the prestigious award of Hotel of the Year for 2017 by Fairmont Hotels, becoming the first Fairmont Hotel to receive this award in the province of Quebec.
The sought after Fairmont award is based on top financial performances, best customer satisfaction, colleague engagement, exceptional standards performances and market share.
The key factors leading to the hotel standing out among all the Fairmont hotels in the Americas include the fact that Fairmont Le Chateau Frontenac has greatly augmented its profits since the renovations, delivering some of the best hotel financial performance in Canada. The hotel also enjoys one of the strongest market share performance of all hotels in Canada, far exceeding its competitors performance.
Furthermore, the Château has the 4th best customer satisfaction ranking of all Fairmont hotels. The engagement of the colleagues is also considered one of the best in Canada and the leadership team is very proud of this significant achievement.
Along with his leadership team, Robert Mercure wishes to thank the entire hotel staff for their amazing engagement, passion, pride and professionalism in taking the Château to an entire new level of performance which was the key to winning this prestigious honour.